CP Distributors
IT Support Specialist
Promoted to Senior Support Specialist (2025)
Microsoft 365
Active Directory
PowerShell
Proxmox
Windows Server
SharePoint
OpenVPN
pfSense
Teams Phone
Dynamics NAV
IP Cameras
- Administer full user lifecycle including provisioning, modification, and decommissioning across Active Directory (AD/ADFS), Microsoft 365 Admin, SharePoint, PBX/Teams phone systems, and Dynamics NAV for a distributed, multi-site organization
- Deliver Tier 1–2 technical support for hardware, software, printers, peripherals, and mobile devices using a priority-based ticketing system; enforce strict confidentiality of all user data and interactions
- Develop and deploy PowerShell scripts to automate software installation, patch management, and endpoint configuration silently and remotely, reducing manual IT intervention
- Manage a Proxmox virtual machine cluster through monitoring, maintenance, backup restoration, and performance optimization to ensure continuous system availability
- Installed and maintain IP camera security systems and fob-based physical access control; administer user permissions and roles in line with least-privilege access principles
- Configure and support OpenVPN for remote users; collaborate with external vendors and partner organizations to troubleshoot and establish secure system connectivity
- Mitigate phishing threats by identifying and filtering malicious emails, executing account recovery procedures following compromise, and producing user security awareness documentation
- Manage server room infrastructure including cable management, hardware installation, and decommissioning; source and deploy new hardware and software from procurement through configuration
- Produce technical documentation including user guides, setup walkthroughs, and knowledgebase articles to reduce repeat support volume and support user self-service