I am a Technical Support Specialist, captivated with learning new skills and having new experiences. My problem solving skills and can-do attitude help me excel at my goals, aspirations, and duties.
Handling day to day user support, I support users with their computer hardware, software, printer, networking, and phone issues. Security fob setup, risk management for compromised users and computers, and new employee setups.
I also deploy and develop scripts to automate tasks for computer maintenance, deployment of programs, and various quality of life changes silently and remotely to limit user interruptions.
Key platforms I have been working with include Microsoft Dynamics NAV, AccessIT, Microsoft Admin, SharePoint, Proxmox, Active directory, PBX, PFsense Firewall management, DVR management.
Assessed and resolved technical issues of machines, performed preventative and scheduled maintenance, maintain tight tolerances, change tooling and make manual adjustments to run parameters for up to 11 CNC Mills
GPA: 3.23
The following are the technologies and tools I use on a daily basis, and are familiar with.
Apart from being a IT Support Specialist, I enjoy spending my time being working on personal projects and trying new activities. This year my current projects have been working on my home server, where I run a video sharing service for friends and family, and host websites or other services. I also have been working on my 3D printers, which needed a bit of maintenance, so I can create parts to meet my friends and families needs and solve their problems, as well as my own.
When I get out of the house, I enjoy playing darts with my team at the Knights of Columbus. It's nice to meet new people there and cooperating to win, or lose in stride! I also volunteer for their technical needs as they try to modernize the building, to bring in more customers, events, and hopefully more darts players!